terms and conditions
The sales at the id:doma online store is carried out by id splet storitve d.o.o., slovenska cesta 9, ljubljana, entered in the court register at the district court in ljubljana no. reg. registration 1/36086/00, amount of share capital 8763 eur, registration number 1715445000, tax number SI50209710.
The iddoma online store is an online store within the domain space www. iddoma.si, and these general terms and conditions determine the operation of the online store and the relationship between the provider and the customer.
The general terms and conditions of the online store iddoma are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce of Slovenia and international codes of e-commerce.
is id splet storitve d.o.o., slovenska cesta 9, ljubljana. The customer in the online store is any user - legal or natural person who places an order and receives a confirmation of the order received from the provider.
It is considered that the customer is aware of all the content of the general terms and conditions with each purchase in the online store iddoma and accepts them without restrictions.
The offer of products depends on the stock and delivery of items and changes from time to time.
All products in the id:doma online store are originals, which means that they are made by manufacturers with purchased copyrights.
All product prices in the online store are in EUR and include VAT. Prices are presented as regular prices and special prices - opportunity. Regular prices are recommended prices by manufacturers. Promotional prices - the opportunity is the prices for items that are marked as a special offer and are valid for purchase over the Internet.
Published prices are subject to change without notice. For each individual purchase, the prices are valid at the time of placing the order. Upon delivery, the customer receives an original invoice for the purchased products, which defines the prices of products and delivery costs.
Method of payment
- by proforma invoice by transfer to a business account - by cash on delivery
all products have a warranty period of at least 1 year
Delivery of all orders placed in the id:doma online store will be delivered via Pošta Slovenije to the address entered when placing the order.
As a rule, all orders for goods in stock are shipped within 3 working days at the latest, and when the order is shipped, a notification will be sent to the customer's e-mail address that the shipment has been delivered.
For goods that are not in stock, the delivery time is 5-6 weeks. The exact delivery date is defined when confirming the order.
Pošta Slovenije guarantees delivery throughout Slovenia within three working days at the latest, depending on the location of your post office.
Delivery for purchases over 250 EUR is free. For shipments under € 250, the delivery cost is € 6.
If the ordered goods are paid for on delivery, the total cost of the order (sum of the value of the goods and delivery costs) will be increased by Pošta Slovenije's commission, namely EUR 0.96 for packages worth up to EUR 96, for packages worth EUR 96 to EUR 501 commissions 1% of the value of the package, and above the value of EUR 501 the commission of Pošta Slovenije amounts to EUR 5.01.
If the ordered goods are paid according to the proforma invoice, the price of the products and shipping costs will be included, and the bank will also charge a commission for the transaction itself - the amount of the commission depends on the selected bank.
Withdrawal from the contract / purchase
The buyer has the right to withdraw from the contract / purchase within 15 days of receipt of the goods without stating the reason for withdrawal. Withdrawal from the contract is sent by sending a notification to email@example.com or id splet storitve d.o.o., slovenska cesta 9, ljubljana stating that the customer is withdrawing from the contract for the ordered products, indicating the products or the order number. The received products must be returned undamaged, in the original packaging and in the same quantity, in the condition in which they were delivered, within 15 days of withdrawal from the contract.
Product return and exchange
The buyer has the right to withdraw from the purchase contract within 15 days of receipt of the goods. Notice of withdrawal from the contract is sent to the e-mail address firstname.lastname@example.org.
Within 30 days of the notification of withdrawal from the contract, the products must be returned undamaged, in the original packaging and unchanged quantity, in the condition in which they were delivered, to the address: id splet storitve d.o.o., slovenska cesta 9, ljubljana. The following must also be provided: personal data, current account number and a copy of the invoice sent when the products were delivered.
The amount for paid products (less postage) will be refunded within 30 days of receipt of the products.
If the buyer wants to replace the purchased products, he can do so within 15 days of receiving the goods. To the e-mail address email@example.com, send a notice to the replacement of the product, indicating the products to be replaced.
The costs of returning products and insuring the risk of transport all the way to our warehouse are covered by the customer themself.
Custom products, special furniture designs, non-assembled furniture cannot be returned. The return of these products is only possible in the event of complaints due to a factory defect.
Security and privacy
The online store id:doma operates in accordance with the law on electronic commerce on the market and the regulations adopted on its basis.
We respect the Consumer Protection Act when selling.
Collection of personal data
In the online store id:doma we collect the following information about our customers and users:
•name and surname,
• address and place of residence,
• e-mail address,
• contact telephone number.
Personal data obtained through the online store id:doma to make an online purchase is used exclusively for the purposes of execution and delivery of the order, unless the user of the website has specifically agreed to some other form of use of the data provided (eg e-newsletter orders) , which may be used for other purposes. Within the server space id: doma.si, this data is stored permanently.
The accuracy of the entered data is guaranteed by each customer.
Protection of personal data
We undertake that the personal data obtained through the online store will be fully stored, protected and processed by id splet storitve doo All acquired personal data will be handled by the website operator in accordance with the Personal Data Protection Act and in accordance with the European legislation (EU Directives 95/46 / EC, 2002/58 / EC and ETS 108, ETS 181, ETS 185, ETS 189) agreements.
Your data is adequately protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure by third parties.
The seller makes every effort to ensure that the information published in the iddoma store is up-to-date and correct, however, there may be discrepancies in the published information on product characteristics, delivery time or prices.
If this happens, the seller will notify the buyer of the changes and allow him to withdraw from the order or replace the ordered products. All product photos in the id:doma store are symbolic and do not guarantee the characteristics of the item.
We reserve the right to change the terms of business at any time and in any way, for any reason and without prior notice.
Complaints and disputes
The bidder will confirm within 5 days that it has received the complaint and inform the buyer how long it will take to resolve it. He will keep the customer informed about the progress of the procedure.
The provider strives to the best of its ability to resolve any disputes amicably. Any disputes arising from this contract shall be resolved by the competent competent court of the District Court in Ljubljana.